Privacy Policy

Who We Are

Turtle Isle Ventures (“TIV,” “we,” “us”) provides travel-planning services and curated tour packages in Sri Lanka for travelers from around the world. This Privacy Policy describes how we process personal data collected through turtleisleventures.com and other contact channels related to our services.

Information We Collect

• Inquiry details: name, email address, phone number, travel goals, message content, and any optional files you attach when you contact us.
• Newsletter subscriptions: email address and any preferences you provide when you opt in to receive updates.
• Analytics data: device and usage information captured by Google Analytics, including truncated IP address (where available), browser type, referring URLs, pages viewed, links clicked, and session events.

How We Use Personal Data

• Respond to enquiries, tailor itineraries, and support travel arrangements.
• Send service communications and, when you opt in, marketing or newsletter updates (you may unsubscribe at any time).
• Improve our website, services, and marketing effectiveness.
• Maintain security and comply with legal or regulatory requirements.

Legal Bases for Processing

Where applicable law requires a legal basis, we rely on (i) consent, such as when you submit a form or sign up for newsletters; (ii) our legitimate interests in operating, protecting, and improving our services; and (iii) compliance with legal obligations.

Sharing and Disclosure

• Service providers: hosting, email delivery, analytics, and cloud storage partners who process data strictly for the purposes described above.
• Travel partners: hotels, transport operators, or similar partners only when required to progress a confirmed booking and subject to confidentiality commitments.

We do not sell personal information or enable third-party advertising. Google LLC processes analytics data under its own privacy terms.

Retention

Inquiry and booking records are retained while we manage your request and for a reasonable period afterward for business, legal, or audit purposes. Newsletter information is stored until you unsubscribe or ask us to delete it. Analytics data follows Google Analytics retention settings. You may request deletion at any time.

International Transfers

Personal data may be processed in Sri Lanka or transferred to providers in other countries, including the United States. We rely on contractual safeguards and provider compliance frameworks to protect your information.

Security

We implement industry-standard technical and organizational measures, including restricted access, encryption in transit, and monitored hosting environments. No system is completely secure, so please use discretion when sharing sensitive details with us.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to our processing of your personal data, request portability, or withdraw consent. To exercise these rights, email hello@turtleisleventures.com . We may request verification and may decline requests that conflict with legal requirements.

Children’s Privacy

Our services are not directed at children under 16, and we do not knowingly collect their personal data. If you believe a child has provided information to us, please contact us and we will remove it.

Changes to This Policy

We will update this Privacy Policy as needed and post a new effective date when changes take effect. We may also notify you through the website or by email where appropriate.

Contact

Turtle Isle Ventures
Panadura, Sri Lanka, 12500
hello@turtleisleventures.com